FAQ

Does Luminaire have a social community I can join?

Yes. Luminaire shares its passion for design with its clients and the public, both in person and online. We welcome you to become a part of our online design community and share your thoughts with us. You can sign up for our newsletter, follow us on Twitter, join us on Facebook and learn about our showrooms and events by visiting our Community page here.


Should I register an account with Luminaire?

We think so. When you register, you will be able to view your order info online, create and save a "Collection" wish list, add multiple delivery addresses, and accelerate your next checkout by not having to enter your billing address each time you make a purchase.


Do I need to register an account with Luminaire in order to make a purchase?

No. You always have the option to make a purchase as a guest.


What types of payment do you accept?

We accept credit card payments using VISA, MasterCard, or American Express.


Do you have showrooms?

Yes. Luminaire has showroom locations in Miami and Chicago. Ranging from 13,000 to 21,000-square feet, our showrooms offer a large selection of furnishings not available from our online store. You may learn more about our showrooms here.


How will my order be delivered?

We use UPS standard ground service to deliver most products, though some larger items are delivered via specialized carrier. In most cases, these specialized carriers will call you prior to delivering your order to arrange a convenient delivery time during regular business hours. Our commercial orders will be delivered either curbside or to the building's loading dock, if available.


Should I accept delivery of an item if the package looks significantly damaged?

No. We encourage you to refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us immediately so that we can expect the return shipment.


Do you ship to Alaska and Hawaii?

Yes. Delivery to Alaska and Hawaii is available for an additional fee. During checkout, upon entering an Alaska or Hawaii delivery address our system will automatically assign the delivery fee for either of these States. We currently do not offer Expedited Delivery to Alaska and Hawaii.


How do I remove the protective wood crate from the outside of my item's box?

The wood crating at the top of the item's box will be secured with screws, instead of nails, to make access to the box and removal of the item easier. Upon receiving a crated item, use a Phillips-head ("crosshead") screwdriver to unscrew and remove the wood from the top of the box. Then, simply open the box and pull the item out.


Where can I see item stock availability information?

Stock availability information is viewable in the "Delivery" section on each product page. Once an item has been added to your order you may always click the item's "Summary" pop-up link to view this information throughout the checkout process.


Are your lamps delivered with light bulbs included?

Yes. Every lighting fixture purchased from Luminaire will be delivered with bulb(s) included.


I see you have another Luminaire website. What is Luminaire.com?

Launched in 1997, Luminaire.com is Luminaire's first website and is primarily content and information driven. Luminaire.com features many additional items not found on store.luminaire.com, which are available for purchase by contacting a showroom representative here, or by using the "Inquire" feature located at the bottom of each product page. A showroom representative will be in touch with you very soon after submitting your email address and/or phone number.


Can I make the text on your website larger?

Yes. Your internet browser's menu bar should have a "View" tab at the very top of your computer screen. Click "View" and select "Zoom" or "Zoom In". Remember to reset the browser to regular view upon leaving our website.


How long will my gift registry be posted after my event?

Your registry will remain active for twelve months after your event date. If you need to access it after that, please call us at 1.800.457.8157. Just give us your name, co-registrant’s name, registry number (if available) and date of the event.


Does my gift registry show if a guest has made a purchase?

Yes. When a guest makes a purchase from your registry, the "Have" quantity will be updated within 15 minutes.


When I create a gift registry, why do you provide for two delivery addresses: Before the Event and After the Event?

Many registrants move to a new address between the time they register and the date of their event. We provide for two delivery addresses to accommodate this change of residence.


Can I change the sort order of the items in my gift registry?

Yes. To change the sort order of an item, click and drag it to where you want it in your list, and then click "Update".


Can I provide access to my Luminaire gift registry via another website?

Yes. Your registry's public URL is available at the top of your registry page. This URL can be posted on any website on the internet (Facebook for example) to allow guests direct access to your registry list. Simply copy and paste your public URL to any web page you like.